Customer Service

Returns & Exchanges

If you are not completely satisfied with your Precision purchase you may return it within 30 days of the date of purchase for a refund, replacement or exchange. Refunds will be credited back to the credit card used for your purchase. New products that are deemed defective will be replaced. If you determine a different Precision product will better suit your needs it will be exchanged with another item of equal value.
A return merchandise authorization (RMA), must accompany all merchandise returns. Please call us to obtain a RMA number, NO EXCEPTIONS! A 15% restocking fee will be charged for all merchandise that is returned with damaged or missing packaging.

Shipping & Delivery

Orders for Precision products purchased from our online store ship from the ACCESS distribution center in Kingston, WA. All orders are thoroughly inspected before shipping and leave ACCESS in good condition. Any claims for shortages or damages must be submitted in writing within 7 days of receipt of merchandise. If cartons arrive damaged or have been tampered with, the customer is responsible for notifying carrier immediately. Please save damaged cartons for inspection.
All orders within the United States and Canada over $500.00 qualify for UPS or USPS standard shipping at no additional charge. Please allow 7-14 days for orders within the Continental United States (longer for AL, HI, US Territories, and Canada). Expedited shipping is an option at checkout on our secure shopping cart and available on request for phone orders.

Payment, Pricing, & Promotions

We currently accept VISA, MASTERCARD and AMERICAN EXPRESS credit cards, and PAYPAL for online purchases. All orders placed through our secure online shopping cart are subject to verification and acceptance before products are shipped. Sales tax is applied to all orders originating in Washington state. Customers are responsible for any applicable sales taxes in their respective states.
All prices are in U.S. Dollars (USD) and are subject to change without notice.
All promotions are subject to the specific rules and regulations as posted by APG. Please contact us if you have questions or concerns.